Last Updated: 01-01-2024

Welcome to Almadina Group. These Terms and Conditions govern your access to and use of www.almadinauae.com (the “Website”). By accessing, browsing, or using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you do not agree with any part of these Terms and Conditions, please discontinue your use of the Website.

1. About the Website

The Website is operated by Almadina Group (“Almadina”, “we”, “us”, or “our”).

The Website provides information about our company, products, services, activities, offers, locations, and other information relating to Almadina Group.

The information provided on this Website is intended for general informational purposes and may be updated, changed, or removed from time to time without prior notice.

2. Acceptance of Terms

By using this Website, you agree to comply with these Terms and Conditions, our Privacy Policy, and any other policies or notices published on the Website.

We reserve the right to amend, modify, or update these Terms and Conditions at any time. Changes will become effective when posted on this page.

Your continued use of the Website after any changes are posted constitutes your acceptance of the revised Terms and Conditions.

3. Use of the Website

You agree to use this Website only for lawful purposes and in a manner that does not:

• Violate any applicable law, regulation, or legal requirement.
• Infringe the rights of Almadina Group or any third party.
• Attempt to gain unauthorized access to the Website or its systems.
• Introduce viruses, malware, malicious code, or other harmful material.
• Interfere with the operation, security, or availability of the Website.
• Use the Website for fraudulent, abusive, or unlawful activities.
• Copy, reproduce, distribute, or commercially exploit Website content without our prior written permission.

We reserve the right to restrict or terminate access to the Website where we reasonably believe that these Terms and Conditions have been violated.

4. Website Information

We make reasonable efforts to ensure that information published on the Website is accurate and up to date. However, we do not warrant that all information is complete, current, accurate, or free from errors or omissions.

Information relating to products, services, prices, specifications, availability, promotions, locations, photographs, and other content may change without prior notice.

Images and photographs displayed on the Website are provided for illustrative purposes and may not always represent the exact appearance, packaging, colour, size, or specification of a product.

5. Products, Services and Availability

Any products, services, offers, or other information displayed on the Website are subject to availability and applicable terms.

Almadina Group reserves the right to:

• Change product details or specifications.
• Modify or discontinue products or services.
• Correct errors or omissions.
• Limit quantities or availability.
• Withdraw or modify an offer or promotion.
• Refuse or cancel an order where permitted by applicable law.

Availability shown on the Website may not necessarily reflect real-time availability at a particular Almadina location.

6. Prices and Taxes

Prices, where displayed on the Website, are subject to change without prior notice.

Applicable taxes, including Value Added Tax (VAT), may apply in accordance with the laws and regulations of the United Arab Emirates.

In the event of a pricing or typographical error, Almadina Group reserves the right to correct the error and, where applicable, cancel or amend an affected transaction in accordance with applicable law.

7. Orders and Purchases

Where the Website or any associated platform allows customers to place an order or make a purchase, customers are responsible for providing complete and accurate information.

We reserve the right to refuse, cancel, or limit an order where:

• The requested product is unavailable.
• Information provided by the customer is incomplete or inaccurate.
• A pricing or product information error has occurred.
• The transaction appears fraudulent or unauthorized.
• The order violates applicable terms, policies, or laws.

Any order confirmation does not necessarily constitute final acceptance where further verification is required.

8. Payment

Where online payment facilities are available, payments may be processed through third-party payment service providers.

Customers are responsible for providing valid and accurate payment information.

Almadina Group does not intentionally store or retain complete payment card details unless specifically required and permitted by applicable law and the relevant payment service arrangements.

Payment transactions may be subject to additional terms and conditions imposed by the applicable payment provider or financial institution.

9. Delivery

Where delivery services are offered, delivery times and charges may vary depending on the delivery location, product availability, order volume, traffic, weather conditions, public holidays, and other circumstances beyond our reasonable control.

Delivery timeframes provided by us are estimates unless expressly stated otherwise.

Customers are responsible for providing a correct delivery address and being available to receive the order where required.

Almadina Group shall not be responsible for delays caused by circumstances beyond our reasonable control.

10. Returns, Exchanges and Refunds

Returns, exchanges, replacements, and refunds are subject to the applicable Return and Refund Policy of Almadina Group and any rights provided to customers under applicable UAE laws and regulations.

Where a return or exchange is permitted, customers may be required to provide:

• The original purchase receipt or valid proof of purchase.
• The product in its original condition.
• Original packaging, accessories, manuals, or other accompanying items where applicable.

Certain products may be subject to specific return, exchange, warranty, hygiene, safety, or manufacturer restrictions.

Products that have been damaged, altered, misused, improperly handled, or used contrary to their intended purpose may not qualify for return or exchange, subject to applicable law.

For purchases made from a physical store, customers may be required to contact or visit the relevant store or department in accordance with the applicable return/exchange procedure.

11. Promotions and Offers

Almadina Group may offer discounts, promotions, campaigns, vouchers, loyalty benefits, or other special offers from time to time.

Each promotion may be subject to separate terms and conditions, including eligibility requirements, validity periods, participating locations, product exclusions, quantity restrictions, and redemption requirements.

Unless expressly stated otherwise:

• Promotions are subject to availability.
• Offers cannot necessarily be combined with other promotions.
• Promotional offers may be withdrawn or modified in accordance with applicable law.
• Offers may be restricted to specific products, stores, customers, or periods.

12. Third-Party Websites and Services

The Website may contain links to third-party websites, applications, social media platforms, payment providers, or other external services.

These third-party websites and services are operated independently from Almadina Group.

We are not responsible for the content, availability, security, privacy practices, terms, or policies of third-party websites or services.

Your use of third-party websites is subject to the terms and policies of the relevant third party.

13. Intellectual Property Rights

Unless otherwise stated, all content available on this Website, including but not limited to:

• Text
• Logos
• Trademarks
• Brand names
• Photographs
• Graphics
• Images
• Videos
• Designs
• Icons
• Page layouts
• Software
• Other materials

is owned by or licensed to Almadina Group and is protected by applicable intellectual property laws.

You may view and use Website content for personal and legitimate informational purposes only.

You must not reproduce, modify, copy, distribute, publish, transmit, sell, license, or commercially exploit any Website content without prior written permission from Almadina Group or the relevant rights holder.

14. User Submissions and Feedback

If you submit comments, suggestions, feedback, reviews, enquiries, photographs, or other material to Almadina Group through the Website or other communication channels, you confirm that you have the right to provide such material.

You agree not to submit material that:

• Is unlawful, defamatory, abusive, threatening, or misleading.
• Infringes intellectual property or privacy rights.
• Contains malicious software or harmful code.
• Violates the rights of another person or organization.

Where permitted by law, Almadina Group may use feedback and suggestions provided by customers to improve its products, services, and operations.

15. Personal Information and Privacy

Your use of the Website may involve the collection and processing of personal information.

The collection, use, storage, and protection of personal information are governed by our Privacy Policy.

By using the Website and submitting information through available forms or communication channels, you acknowledge that your information may be processed in accordance with our Privacy Policy and applicable UAE laws.

16. Website Security

We take reasonable measures to maintain the security and availability of the Website. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You acknowledge that you use the Website at your own risk and should take appropriate precautions when accessing websites and submitting information online.

You must not attempt to bypass, disable, damage, or interfere with any security feature of the Website.

17. Disclaimer

To the extent permitted by applicable law, the Website and its content are provided on an “as available” basis.

We do not guarantee that:

• The Website will always be available or uninterrupted.
• The Website will be free from errors or technical problems.
• All information will always be complete, accurate, or current.
• The Website will be free from viruses or other harmful components.

Nothing in these Terms and Conditions excludes or limits any rights or obligations that cannot legally be excluded or limited under applicable law.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Almadina Group, its affiliates, employees, representatives, and service providers shall not be liable for losses or damages arising from:

• Your inability to access or use the Website.
• Temporary Website interruptions or technical issues.
• Reliance on information published on the Website.
• Third-party websites or services.
• Events or circumstances beyond our reasonable control.

This limitation does not apply to liability that cannot lawfully be excluded or limited under applicable law.

19. Force Majeure

Almadina Group shall not be responsible for any delay, interruption, failure, or inability to perform its obligations where such circumstances result from events beyond our reasonable control.

Such events may include, but are not limited to:

• Natural disasters
• Fire
• Flood
• Severe weather
• Epidemics
• Government actions
• War
• Civil disturbance
• Strikes
• Transportation disruption
• Telecommunications failures
• Power outages
• Cyber incidents
• Other circumstances beyond reasonable control

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Almadina Group, its affiliates, officers, employees, representatives, and service providers from claims, losses, liabilities, damages, costs, or expenses arising from your unlawful use of the Website or violation of these Terms and Conditions.

21. Termination

We may suspend or terminate your access to the Website where we reasonably believe that you have violated these Terms and Conditions, applicable laws, or the rights of Almadina Group or another party.

Termination or suspension shall not affect any rights or obligations that arose before such termination.

22. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the applicable laws of the United Arab Emirates.

Any dispute arising in connection with these Terms and Conditions or your use of the Website shall be subject to the jurisdiction of the competent courts of the United Arab Emirates, unless otherwise required by applicable law.

23. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.

The remaining provisions shall continue to remain in full force and effect.

24. Changes to These Terms

Almadina Group reserves the right to update or amend these Terms and Conditions from time to time.

Any updated version will be published on this page with the relevant “Last Updated” date.

You are encouraged to review this page periodically to remain informed about any changes.

25. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us through the contact details provided on our Website.

Almadina Group
United Arab Emirates

Website: www.almadinauae.com

For customer enquiries, please visit our Contact Us page or use the contact information published on the Website.